FAQs

Purchasing / Shop

• How much is postage?

  The amount of postage is dependent on your order total.

  Current postage rates are

  Order total	P&H
  < $10.00	$2.00
  $10.00 - $25.00	$7.50
  $26.00 - $99.00	$10.00
  $100.00 - $240.00	$12.50
  $241.00 - $400.00	$20.00
  > $401.00	$25.00
  Registered post	Add extra $4.00

• Why can't I order Dandelion Readers online

  Speld Qld has a distribution agreement with the Queensland supplier of Dandelion Readers, Phonics Australia. Under this agreement, all sales placed with Speld Qld need to be on an approved Dandelion Readers Order Form. Unfortunately, that order form is not online.

  We appreciate you using the correct form when placing your order for Dandelion Readers.

  Download the Dandelion Readers order form

• Can I ring your office to place an order?

  Yes, you can ring the office during office hours to place and pay for your order over the phone.

• My School can't pay online with a credit card, so how can I place an order?

  That's easy, just email your school's Purchase Order to sales@speld.org.au. A Tax Invoice will be sent out with your items and we offer all schools a 7 day payment term.

• How long will my order take to be processed?

  We aim to process all orders within 3 working days. If your items are in stock they will be mailed out to you within this time.

  If an item is not in stock and is on backorder, you will be notified of this on your Tax Invoice. Backorders could take a further 2 weeks to be processed and we appreciate your patience during this time.

  All packages are sent via Australia Post and are dependent on their delivery times.

  All mail is posted on Mondays, Wednesday and Fridays only.

Specialist Teachers/Tutors

• How do I find a tutor for my child?

  We offer our members a referral service to our list of Specialist Teachers.

  Please visit our 'Request a Specialist Teacher' page for more information.

Assessments

• How do I apply for an Assessment?

  Complete the Student Assessment Information Form https://www.speld.org.au/student-assessment-information-form

  Once the form has been received, the Speld Assessment Coordinator will contact you to discuss assessment details and available appointment times.

• What qualifications do the Speld Assessors have?

  All Academic Assessments are conducted by experienced, registered teachers with the Queensland College of Teachers and hold a current Blue Card/Exemption Card. They have undertaken training in the area of learning differences and administering assessment tests.

  A Psychologist conducts psychometric testing at an additional cost.

  Speld Qld is proud of the high standard of professionalism of their Assessment Service.

• What happens at a Speld Assessment appointment?

  Prior to the appointment:

  • Parents are asked to forward copies of current school reports and any recent specialist reports to the Assessor.

   

  On the day of the appointment:

  • Parents have an initial discussion with the assessor to review the relevant student background information.

   

  • The assessment is conducted one-to-one with the student and a Speld Assessor, and:
  • The assessment takes approximately four (4) hours to complete.
  • Parents may be required to be present at the assessment or to be contactable during this time.
  • Students are presented with a range of short cognitive and academic exercises to give a profile of their learning strengths and weaknesses.
  • Students can take breaks as needed and parents are required to bring a drink and some light snacks for their child.

   

  • After the assessment, the Assessor gives the parent an informal summary of the assessment session.

  After the appointment:

  • Parents/Carers will receive the full Assessment Report, Findings and Recommendations. 
  • Parents are encouraged to contact the Assessor after reading the report, to discuss any questions they may have.

• How will a Speld Assessment report help my child?

  A written report is forwarded to the parents within three to four weeks of the assessment. Parents are encouraged to discuss the student's report and recommendations with the school.  Speld Qld reports include:

  • A list of standardised and diagnostic assessment items are used.
  • An analysis of the student's academic strengths and weaknesses, including age equivalent scores and percentiles.
  • Practical recommendations to assist parents and teachers to provide targeted learning strategies for the student.
  • Details of suitable resources to support the student's learning.

   

• What is the cost of a Speld Assessment?

  Please refer to our Assessment Service page for the current fees.

   

Membership

• Do I have to use Paypal to make my Membership Payment?

  No. Paypal is our online banking merchant used to process payments. You can either:

  a. Pay with credit card; or

  b. Log into your Paypal Account to complete the payment process.

   

  We recognise that some schools are unable to use Paypal and/or pay online. These schools can:

  Pay by Credit Card - Download the Membership Form and return to our office for processing.

  Pay by Direct Deposit - Download the Membership Form and return to our office for processing.

  Request an Invoice - Email your details to sales@speld.org.au

• What is a Family Membership?

  A Family Membership covers an individual and their immediate family members residing in the same household.

• I only need an Individual Membership. Which category do I choose?

  An individual signing up for a membership would choose a Family Membership.

• I am a teacher. How do I find out if my school is a current member?

  Many schools maintain a database of organisations that they are members of. If your schools Administration Team or Learning Support Team (or equivalent) do not know if they have subscribed to Speld Qld, please email sales@speld.org.au with your enquiry.

• I am a teacher and my school is a member. Can I access the Assessment Service or Specialist Teacher Referral Service for my own child?

  Parents and carers wanting to access these services are required to hold a current Family Membership. While we recognise that you are covered under your employer’s membership, your child/family is not. For insurance purposes, all students are required to be financial members, which only come from holding an appropriate Family Membership. But don’t forget, your family will be signed up to receive all of the other membership benefits too!

Event Registrations

• I try to register for a Workshop/Event. Why does it take me to the log in page?

  Anyone wishing to register for an Event needs to log in as a Member to complete the registration and payment process.

  If you are a current member, please log in using your User Name (your email address) and your password and you will be taken to the Event Registration page.

  If you are not a current member, you can easily sign up by clicking the 'Register Now' button. Once you are a member, simply log in and select the Event you would like to register for.

• Do I have to be a Member to register for an Event or Workshop?

  Yes, if you would like to register for an Event you must sign up to be a Member.

  Please check out the Membership Benefits page to determine which Membership Category is right for you.

• I don't have a credit card. How can I register for an Event or Workshop?

  From 1 January 2015, we have changed our payment policy for Event bookings.

  We can no longer accept your booking with payment promised in the future, as this increases our administration costs of Debtor Management and Collection. So, to keep prices affordable we now request payment at the time of your booking.

• I have logged in as a Member. Why is the Non-Member Price showing?

  The Non-Member Price shows for anyone who has registered for a 'Free/Guest' Membership.

  If you would like to upgrade your Membership to receive the Members Price, please update your membership subscription in the 'Manage Membership' section of your member homepage.